Customer support & CRM
Customer Support & CRM Workflow
Managing a support workflow from assigned task and client contact through to updating the CRM, verifying details and closing the request.
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Nanje Helga
Remote Support & Digital Services
Big dreams need reliable support
Pick the one that fits and I'll show you only what's relevant.
Customer support, inbox and calendar management, admin, social media and CRM.
See business servicesPublic health content, science communication, research and digital communication.
See organization servicesAcademic research, documents, transcription, audio notes and science support.
See student servicesCVs, cover letters, research support, transcription and voice-over work.
See individual servicesThe situations people usually come to me with, and what I actually do about them.
Enquiries sit unanswered, follow-ups get forgotten, and customers chase you instead of the other way round.
I handle enquiries from first message to follow-up, update records as I go, and make sure nothing is left hanging.
See customer supportScheduling, data entry, documents and follow-ups take the hours you needed for the work only you can do.
I take the small tasks, organize them and complete them, so you get your time back for the things that grow the business.
See virtual supportNotes across different sources, nothing structured, and a document that needs to exist by a deadline.
I research, organize and format it into a clear document you can actually use, review and share.
See research supportHealth and scientific material that matters, written in a way your audience finds hard to follow or act on.
With a public health background and an MSc in Microbiology, I turn complex material into content that stays accurate and reads clearly.
See health & science supportThe systems I use day to day, so there's no learning curve on your side.
A short introduction to who I am and the kind of work I do.
Clear updates, completed tasks, quick learning and practical problem solving. I learn how you work, keep tasks moving and look for solutions when challenges come up.
You will know what is happening and what has been completed.
Small mistakes create bigger problems with customers, records and documents.
My goal is to take work off your plate, not create more work for you.
Customer service, administration, research, microbiology and public health.
Awareness campaigns, support workflows and community education.
Managing a support workflow from assigned task and client contact through to updating the CRM, verifying details and closing the request.
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Community sensitization on waste mismanagement, plastic pollution and STI transmission and prevention.
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Educational flyers and awareness content on gender based violence, shared online as part of a community awareness initiative.
View ProjectFeedback from people who have worked with me.
You see the price and the timeline before any work begins.
Use the contact form with as much or as little detail as you have.
I review the request and get in touch to clarify exactly what you need.
I send a price and turnaround estimate. Work starts once you agree.
Thoughts on remote support, study and keeping work organized.
Sometimes the biggest signs of growth are not loud, and they don’t always show up as likes or comments. They …
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Conversations on creativity, remote work, and turning your skills into income wherever you are.
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The world is going digital and skilled virtual assistants are the new game changers
Read moreIf there is work sitting on your to-do list that you need a reliable person to handle, I would be happy to hear about it.
Let's Work Together